Maintenance
We know that a clean and well-maintained home results in quicker rentals, lower turnovers, stronger asset appreciation, and in general, happier residents! At SPM, we take a strategically blended approach (in-house team vs. sub-contractors) to maintenance requests to save time and money wherever possible. Our residents submit all maintenance issues over the phone to a live operator, for the fastest possible response while discerning the level of legitimacy and/or urgency to each request. When sub-contractors are the wisest choice for a specific issue, we only work with carefully selected teams that have proven to be honest, and trustworthy over the course of time. We coordinate and communicate with the residents for our maintenance scenarios each step of the way, including follow up to ensure accuracy and completion. Protecting and maintaining your investment and your residents are a top priority for us.
Maintenance invoices are accounted for in Monthly Owner Statements and are also available through our online Owner Portal for maximum efficiency and transparency.
How this benefits you:
- We offer quality repairs at the most competitive prices possible
- You can rest easy knowing your property is being treated just as if it were our own.
- Accurate billing so you can keep track of gross/net profit and loss status.
- Prompt responses anytime day or night to protect your property and keep your residents cared for.
Free Property Consultation
What We Do As Your Massillon Based Property Manager
Full “Ownership
Approach” Management
Scouting Of
New Prospect Properties
Facilitate Legal And
Accounting Related Tasks
Monthly Or Annual Strategy, Planning
And Review Meetings Upon Request
Rent collection
and tracking
Bill paying
Handling
of evictions
Monthly and annual
reports generated
Basic set up of tenant relationship and correspondence
Signing and renewing of leases
Full property maintenance-coordination, scheduling and completion
Resident Support
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24 Hour Client Portal Access
As an owner, you will have 24-hour online access to a client portal so you are able to view live financial reports and service issues being worked on. We actively work to provide before and after photos of renovations and repairs so you have visibility to the improvements being made to your property. These can be found through your online access as well.
Access to Merle for Investing Counsel and Input
Merle is passionate about walking alongside each client to help accomplish each one's personalized goals. He is happy to meet periodically with clients to brainstorm and analyze the best next steps in your investing journey at no additional cost. This is a service billed out to non-clients at $239.00 per hour.
Why Choose SPM?
We treat residents with the respect and dignity they deserve. We accomplish this by making ourselves available 24/7 for maintenance and resident issues. Every year, we send out countless birthday, sympathy and congratulations cards to show residents that they’re genuinely cared about and valued, among other personalized gestures on behalf of our clients and our team. We will always treat residents as we would like to be treated.
Our owner, Merle Miller, has over 20 years of experience purchasing, selling, and managing both residential and commercial real estate.
We offer our clients a hassle-free, once-a-month transaction. This transaction will include a monthly profit and loss report, an invoice, or a payment. This avoids numerous invoices, checks, reports, or communications when unnecessary.
We currently manage and maintain over 450 residential/commercial units within an approximate 40-mile radius of Massillon, Ohio.
We only use licensed and insured realtors to handle resident management, post eviction notices, sign leases, etc.
We use a strategically blended approach (in-house team vs. sub-contractors) when it comes to maintenance tasks. We primarily use licensed electricians and plumbers to handle building maintenance.
We have long term working relationships with real estate and eviction attorneys in Wayne, Stark, Summit, Tuscarawas, and Holmes counties that we’re happy to make available to you whenever needed.
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Discover Massillon
City of Champions and Home of Stewardship Property Solutions!
Massillon is also home to many other prominent businesses including: Shearer’s, Fresh Mark, Heinz, Case Farms, MCTV, ARE Accessories, Sterilite, RW Screw, Midwest Health, Progressive Auto Group, Crown Cork and Seal, E-Tank, Quest Specialty Chemicals, NFM, Campbell Oil, Greif Packaging, and Baker Hughes, to name a few. Massillon has a skilled workforce with an excellent school system, vocational school, and is only minutes away from Stark State College and Kent State Stark.
The City of Massillon has an established Community Reinvestment Area (CRA) located mostly in downtown that provides for real property tax exemptions for businesses who commit to renovate existing or construct new buildings to encourage revitalization of existing housing stock and the development of new structures.
The City of Massillon will continue to work with their partners to build on the progress they have made to generate more economic development opportunities in the future. They will also work diligently to ensure that their current businesses are provided every opportunity to grow and flourish in the community.
The City of Massillon is “open for business” and they work hard to see that their assets are put to good use in attracting and maintaining quality businesses.
