Frequently Asked Questions

  • Q: You have a property I want to rent. How do I apply?

    A: Great! Please click here to be directed to our online application. Be sure to fill in all required information as incomplete applications will not be processed.
  • Q: Can you hold a place before I apply?

    A: Yes, a deposit can be made to hold an apartment before an application has been submitted. However, an application must be submitted within 24 hours or we will need to move forward with other applicants.
  • Q: What amount is due at lease signing?

    A: We require the security deposit plus the first month’s rent at the time the lease is signed.
  • Q: How old do I have to be to apply?

    A: All applicants must be 18 years or older to apply.
  • Q: Is the deposit refundable?

    A: As stated in the lease agreement, the security deposit is refundable IF the unit is returned to us in the same condition as when you moved in (normal wear & tear accepted). There is a $110 cleaning fee that is subtracted from the final refund amount.
  • Q: How do I pay rent?

    A: Easy! Simply click “Pay Rent” at the top of our website to make your payment online! We accept online payments through Rent Track, our electronic payment system. It’s easy, convenient, AND you can build your credit!
  • Q: I want to get a pet. What do I do?

    A: Give us a call at 330-600-4556 and choose Option 1 to be connected with Heidi or Kristen. Each property has its own Pet Policy that is determined by the Owner. We will find out the specific pet policy and let you know what (if any) pets are allowed. Any pet must also be registered through PetScreening, click here to fill out a pet application. Our standard fees are: $200 non-refundable pet deposit and $50 fee per month per pet. Any unauthorized pets will be cause for penalty fees and/or eviction.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: Please call us at 330-600-4556 and choose Option 3 to be connected with Meredith. A lease addendum will be made to remove you as a tenant and both/all parties are required to sign. If the term of the lease is expired, a new lease will be signed with your roommate.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Please call us at 330-600-4556 and choose Option 1 to be connected with Heidi or Kristen. You are required to give a written 30 day notice prior to moving out. We will ask you to send us an email or text with your name, address, and when you plan to move out. You will also need to provide a forwarding address in order to receive your security deposit back (if applicable). Verbal notice will not be accepted.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: The Owner/Landlord is responsible for making necessary repairs and maintenance to the property. However, the Tenant is responsible for taking good care of the property. Tenant shall pay the cost of repair for any damage or breakage caused by the Tenant, Tenant’s family, visitors, or any other persons on the Premises with Tenant’s permission.
  • Q: Do you accept Section 8 housing assistance?

    A: Unfortunately, we do not accept Section 8 or housing assistance of any kind at this time.